Community Engagement Professional

|Connected Communities

12+ years helping organizations engage with purpose, earn trust, and create lasting impact

COMMUNITY BUILDER • DEI PRACTITIONER • SOCIAL PLANNER • CIVIC LEADER • FACILITATOR • MUNICIPAL EXPERT • INCLUSION CHAMPION • 12 YEARS OF IMPACT • POLICY ADVISOR • VANCOUVER LOCAL • COMMUNITY BUILDER • DEI PRACTITIONER • SOCIAL PLANNER • CIVIC LEADER • FACILITATOR • MUNICIPAL EXPERT • INCLUSION CHAMPION • 12 YEARS OF IMPACT • POLICY ADVISOR • VANCOUVER LOCAL •

About

An engaged community changes everything

12+ years of community engagement, social impact & civic participation

I have over a decade of experience leading community engagement strategies and public engagement efforts within the public and non-profit sectors in the City of Vancouver, across the Lower Mainland and across Canada. Guided by a deep passion for social impact, civic participation and community-building, I have engaged:

✓Youth leaders, businesses and funders to support young women's leadership and gender equality through YWCA Metro Vancouver and YWCA Canada.
✓Parents and caretakers in the early stages of the COVID-19 pandemic, who informed renewed needs in the Vancouver School Board's community programs.
✓Elected officials, municipal leaders, settlement agencies and newcomers in the City of Richmond to guide the development of city-wide policies and programs to foster cultural inclusion and belonging.

An engaged community is a healthy and resilient community, and I'm excited to bring this spark to Lime as the business grows in my home—the City of Vancouver—and across Metro Vancouver.

1.2K+ CONFERENCE PARTICIPANTS • 5+ CITIES • 24 SCHOOLS • 3.5 YEARS AT RICHMOND CITY HALL • YWCA METRO VANCOUVER • VANCOUVER SCHOOL BOARD • CANADA-WIDE IMPACT • 1.2K+ CONFERENCE PARTICIPANTS • 5+ CITIES • 24 SCHOOLS • 3.5 YEARS AT RICHMOND CITY HALL • YWCA METRO VANCOUVER • VANCOUVER SCHOOL BOARD • CANADA-WIDE IMPACT •

The Impact

Impact at Scale

A decade of proven impact across the public, nonprofit, and private sectors

Years of Experience

12+

Leading community engagement across public and nonprofit sectors

Cities I've Worked With

Vancouver, Richmond, Surrey, Coquitlam, and Burnaby

Social Planner

3.5Y

Advising City Council and community partners on projects that foster interculturalism and inclusion

Program Development

24schools

Directed community program operations and partnerships across the Vancouver School Board

Fostering DEI Learning

1.2k

+ people

Leading the City of Richmond's Annual Diversity and Inclusion Conference since 2022

My Strengths

Where I Shine

🤝

Fostering Government Relations

For Lime to grow, we need buy-in from municipal leaders and government partners. This can be demanding and complex, and requires strong political acumen and relationship-building. I've been inside the municipal planning space, and I get it.

2026 is also an election year, and everyone at City Hall is on their toes for different reasons. Having spent the last 3.5 years as a Social Planner for the City of Richmond, I have a deep understanding of the municipal frameworks and inter-governmental affairs that are critical to the success of regional partnerships.

And yes, I know experience within the City of Vancouver is preferred for your team. From an advocacy perspective, I have delegated to Vancouver City Council, worked with City of Vancouver staff to advance social issues like gender-based violence prevention and public health equity, and spent 3 years working at the Vancouver School Board to improve community programs and services for children and their families. Paired with my expertise at Richmond City Hall, I bring well-rounded municipal leadership experience to your team.

Zootopia - Everyone has a seat at the table

🎤

Facilitation is my jam

You had me at:

Organize

I thrive in the room where community voices and organizational goals meet — whether that’s a packed open house, an intimate roundtable, or a large-scale conference. My approach to facilitation is built on a decade of experience managing both high-stakes dialogue and low-key, casual gatherings. My warmth and humor make participants feel at ease, making even tough conversations approachable and human.

At the City of Richmond, I lead the organization’s annual Diversity and Inclusion conference, which has engaged over 1,200 participants from across the Lower Mainland and virtually across Canada since 2022. I also serve as the Staff Liaison to the Council-appointed Richmond Intercultural Advisory Committee, which meets monthly to inform and advise the City’s approach to cultural equity and inclusion.

As a facilitator, I’m energized by bringing diverse voices together in fun and productive environments where complex community feedback is transformed into actionable insights — exactly the kind of engagement Lime needs to grow responsibly across Metro Vancouver.

💗

Accessibility and Inclusion

My hopes and dreams to make Lime accessible for everyone

As a trained Diversity, Equity and Inclusion (DEI) practitioner, accessibility and inclusion have been the core of projects I manage and an approach in how I carry myself as a leader. I consider transportation and micro-mobility initiatives successful when they are inclusive by design. My vision, and how I plan to raise the bar through this role, is to ensure that Lime is a viable, reliable transportation option for everyone in the Lower Mainland, particularly for equity-deserving groups who often face the highest barriers to sustainable and cost-effective transit.

Leveraging my background in accessibility and inclusion planning, I apply a rigorous social equity lens to community engagement:

→Lowering Barriers for Newcomers and English Language Learners: Vancouver is known for being one of the most multicultural cities in Canada that welcomes thousands of newcomers each year. I am committed to developing engagement strategies in plain language, or that go beyond English-only communications. This includes partnering with settlement agencies and community centers to provide in-language support and culturally resonant outreach, ensuring English language learners can navigate the Lime app and safety protocols with confidence.
→Strategic Social Service Partnerships: I aim to build deep-rooted partnerships with local non-profits and social service organizations to integrate Lime Access into their existing service models. By focusing on accessibility for equity-deserving groups, we can ensure that Lime is truly built with everyone in mind, guided by community partners and community voices.

📊

Program Development & Reporting

Strong community engagement doesn't end with the event — it closes the loop. I design and manage programs from inception through to evaluation, always asking: did we actually make a difference, and can we prove it?

At the Vancouver School Board, I directed program operations and evaluations across 24 schools, overseeing strategic planning, community engagement, and partnership development. I also founded the Community Schools Team's (CST) first Anti-Racism and Inclusion Committee, leading equity audits informed directly by family and stakeholder feedback.

At the City of Richmond, I oversee implementation of the 10-year Cultural Harmony Plan — collaborating with staff and partners to advance city-wide outcomes and reporting progress to senior leadership and Council-appointed advisory committees. I bring this same full-cycle discipline to Lime: integrating community feedback into operations, tracking engagement effectiveness, and delivering clear, evidence-informed reports to management and municipal partners.

What others say

Trusted by colleagues

Real words from people who've worked with me on building communities

"Peggy is skilled in dealing with challenging situations that arise in working with vulnerable folks. She is a natural leader and brings great ideas to the table."

"I can rely on Peggy for ideas for program management, how to manage volunteer and advisory board teams, strategies on engaging inter-generational and diverse groups of individuals towards a common goal."

"You have a knack for asking thoughtful questions which gently help open up dialogue in a safe way, where people can feel comfortable speaking with you about anything."

"Peggy is great at leading with peace. In challenging situations you are able to be assertive yet calm and provide space to hear others' thoughts and opinions. You make people feel valued, listened to, and comfortable to be themselves."

Get in Touch

Let's Connect

I'm excited to discuss how community engagement, accessibility, and strong municipal relationships can accelerate Lime's growth across Metro Vancouver.

📧

Email

pichen45@gmail.com

📱

Phone

778.889.0967

🔗

@chenpeggy